BuyDyson.com Returns Policy
If you wish to return any product purchased from BuyDyson.com, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. The Contact Center is available between the hours of:
- 8am – 8pm (CST) Monday to Friday
- 9am – 6pm (CST) Saturday
- Closed Sunday
To receive a full refund for an item purchased from Dyson, please follow these three steps:
- Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
- Package the item(s) to be returned in the original Dyson packaging.
- Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error.